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We invest in customer experience!

We are launching the new Nordic Support Center and taking customer care to the next level!

Using automation to maximize workflow efficiency ads to the benefits:

  • Automating workflows
  • Additional resources
  • Nordic collaboration
  • Higher availability
  • SLA capabilities

Please register a new user in our system here. This enables you to easily keep track of you tickets in one place.
Email will no longer be prioritized and eventually closed down for support ticketing. Click to register a new support case:

After registering the ticket you will be able to communicate via the email you receive from our system or by logging in. It is your choice.

To benefit from our Nordic organisation the default language is English. All our resources are located in the Nordics to provide local language when needed. However registering your ticket in English will ensure that any of our resources will be able to assist you.

We are looking forward to improving your customer experience!

If you have any issues or input – please do not hesitate to contact us. 


Best of Breed
Nordic Support Team

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New PaperCut pricing model

Whats new?
The New pricing model is only based on device count & capability

  • No more user pricing

  • Unlimited users allowed for base license

  • Unlimited advanced client

  • Unlimited desktip widget

  • Only two license types – commercial and education/government

  • Unlimited site servers included in all licenses

Important notices
After 01.04.2019 all our offers for Papercut MF solution will be based on the new pricing model. We would also like to mention that all open Papercut MF offers with the old, user based pricing model are only valid until 30.04.2019 unless otherwise stated.


Maintenance & support
Flexible maintenance model can be purchased for 1, 2, 3, 4 and 5 years and 1 month for maintenance alignment.


Existing customers
All existing customers will be automatically converted to the new license model when they do license changes. It is possible to do this by purchasing unlimited user upgrade with nominal cost, or without a cost by purchasing additional M&S or embedded licenses.

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Kofax acquires Nuance Document Imaging

Yesterday it was announced that Kofax has acquired Nuance Document Imaging division. Kofax is a leading supplier of Intelligent Automation software to automate and digitally transform end-to-end business processes. In their announcement Kofax says: “Through the acquisition of Nuance’s document imaging division, Kofax will drive customer value by adding key technologies, including cloud compatibility, scan-to-archive, scan-to-workflow, print management and document security, to our end-to-end Intelligent Automation platform,” said Reynolds C. Bish, Chief Executive Officer of Kofax. “In addition we will now be able to combine the best capture and print management capabilities available in the market into one product portfolio.” We are excited to cooperate with Kofax and look forward to 2019!

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End of sale and support


AutoStore 6 had end of sale September 30th 2015 – And end of support will happen December 28th 2018
We recommend you talk to your customers and get them to upgrade to Autostore 7. If the customer has valid maintenance, the new AS7 license is free of charge.

eCopy ShareScan

ShareScan 4.3.5 had end of sale for Add-ons June 2018 – End of support occurs June 1st 2019.
ShareScan 5.x has an end of sales for Add-ons June 30th 2019. End of support for ShareScan 5.x is set to June 30th 2024.

ShareScan 6.x is the current version.


For help on how to upgrade to the current version, please contact us at

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Get a free demo today!

We always offer our resellers and customers NFR- or demo licenses, so that they can try and familiarise themselves with our solutions.

NFR licenses are reserved for resellers and partners. They contain all the necessary functionality and are perfect for showrooms. Here we are able to set up different workflows and configure them after desire.

Demo licenses are mainly used for customers who want to test a solution before purchasing, or even in a “Proof of Concept” installation. The licenses have a short-term validity, usually between 30 and 60 days, but with full functionality.

Send an email to or contact us through one of our contact forms here on the web. Let us know which solutions you are interested in and we will help you get started.

We look forward to hearing from you!

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PaperCut MF 18.1.1

New Features:

  • Scan to Cloud Storage: PaperCut MF’s Integrated Scanning solution now provides a secure and effortless way to get documents to the cloud. A growing number of cloud storage providers, including Google Drive, DropBox (personal), OneDrive (Personal), OneDrive for Business, are available in PaperCut MF. It’s secure and easy to set up, and seamlessly integrates with the overall PaperCut MF experience.
    Note: Scan to Cloud Storage is available on all Integrated Scanning-enabled devices. However, an active Premium Upgrade Assurance (PUA) subscription is required to use this feature.
  • End-to-end encryption of print jobs: PaperCut MF now supports end-to-end encryption of print jobs from the user’s computer to the printer. The link between the print server and printer can now be encrypted using IPPS, and an IPPS printer can be configured as a Find Me destination queue.
  • Azure AD user and group sync: Added support for Azure AD Secure LDAP as a new Sync Source option in the Options > User/Group Sync page, when Azure AD Domain Services is enabled.
  • Fuji Xerox ApeosPort VI+: PaperCut MF now supports Fuji Xerox ApeosPort VI+ Multifunction Devices (MFDs), offering a simplified setup that doesn’t require manual deployment of the embedded solution on the device. This new solution offers job tracking, secure print release, and Integrated Scanning, and is now the primary FX embedded solution for all Fuji Xerox ApeosPort-VI (or higher) devices.
  • HP Pro (Fast Release): PaperCut MF now supports HP Pro (Fast Release) devices, offering a simple setup that doesn’t require manual deployment of the embedded solution on the device. This new solution offers print tracking (except USB printing) and secure print release.



  • GDPR print management, data privacy, and security compliance: To assist with Europe’s General Data Protection Regulation “Right to be Forgotten”:
    • The Privacy Option (“Remove document information from the Job Log after”) to redact potentially sensitive data elements from the Job Logs page, has been enhanced to redact additional attributes of the print jobs (file size, user client details, comments, watermarks, and digital signature). Additionally, the timestamp can also be redacted.
    • The server command “permanently-redact-user-data” has been enhanced to redact the file size, user client details, comments, watermarks, and digital signature of print jobs from the Job Logs page.
  • Job Ticketing:
    • Added a new config key to customize the name of the Print Rooms / FabLabs tab in the User web interface (user.job-ticketing.override-button-display-name).
      The System Health interface now includes endpoints to monitor the status of Job Ticketing.
  • Global Print Driver (version 100.1.0): The driver’s page output order is now “front to back”. **
  • PaperCut MF User web interface: The temporary option to revert to the pre-17.2 User web interface branding is no longer available.
  • PaperCut Views: PaperCut Views and PaperCut MF can now be installed on the same server.
  • Security:
    • When a print server is detected as being offline, the following now occurs:
      • held print jobs (pending release) are now hidden by default until the print server is back online, to prevent them from being automatically released after the outage.
      • print jobs queued for printing (released) are placed back on hold by default, to prevent them from being automatically printed when the print server comes back online.
    • The command line option “CreateSSLKeystore” now has the option to generate and import self-signed certificates that have custom keystore and keystore key passwords.
    • Continuing security improvements on the PaperCut MF Admin and User web interfaces, including cookie security and library dependencies, to reduce vulnerability to scripting attacks.